Privacy Policy

1. Information we collect

We collect information you choose to provide, such as your name, email address, phone number, ZIP code or service address, cleaning preferences, and details about your home or request. If you contact us, we may retain the messages and information needed to respond.

Our website and service providers may also receive technical information, such as your IP address, browser and device type, pages visited, and the date and time of your visit. Please avoid submitting sensitive information, payment card details, or home access codes through the general quote form.

2. How we use information

• Respond to inquiries and prepare cleaning quotes.
• Coordinate cleaning referrals, scheduling, and customer support.
• Send service-related updates and communications you request.
• Maintain and protect our website and business records.
• Meet legal obligations and resolve disputes.

3. When we share information

We may share information needed to coordinate your requested service with the independent cleaner referred to you. We also use providers for website hosting, forms, customer communications, and related business support. Our quote form is hosted through HighLevel; embedded maps are provided by Google. These providers may process information under their own privacy policies.

We may disclose information when required by law, to protect rights or safety, or in connection with a business transfer subject to appropriate safeguards. We do not sell personal information or share it with third parties for their own marketing purposes.

4. Cookies and third-party content

Our website and embedded services may use cookies or similar technologies to operate, remember preferences, and maintain security. Third-party forms, maps, and linked websites may collect information when you interact with them. You can manage cookies in your browser settings, although blocking them may affect certain website features. This policy does not govern third-party websites or services.

5. Email and text messages

If you provide contact information, we may use it to respond to your request and communicate about your service. Marketing messages require consent where applicable; requesting a quote does not by itself authorize marketing texts. You may unsubscribe from promotional emails using the unsubscribe link, or reply STOP to opt out of marketing texts. Message and data rates may apply. Mobile information and text-message opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes.

6. Retention and security

We retain personal information only as reasonably needed to handle requests, provide support, maintain necessary records, and meet legal obligations. We use reasonable safeguards to protect information, but no internet transmission or storage system can be guaranteed completely secure.

7. Your choices and rights

You may contact us to request access to, correction of, or deletion of your information, or to withdraw consent where applicable. Rights depend on applicable law, and we may need to verify your identity or retain information for legitimate legal purposes. You can choose not to provide information, but we may then be unable to provide a quote or coordinate service.

8. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us so we can address it.

9. Policy updates and contact

We may update this policy by posting a revised version with a new effective date. For privacy questions or requests, contact Silver Comet Cleaning in Dallas, GA at info@silvercometcleaners.com or (678) 235-3530.