Effective date: October 15, 2026
These terms govern your use of the Silver Comet Cleaning website and requests for cleaning referrals. By using this website or requesting our services, you agree to these terms. Any specific written booking agreement will control if it conflicts with these general terms.
1. Our referral service
Disclaimer: Silver Comet Cleaning is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in the area to our customers.
We help connect customers with independent cleaners and coordinate service requests. The referred cleaner performs the cleaning. The agreed scope, scheduling, and any applicable service requirements will be confirmed during booking.
2. Quotes and booking confirmation
Submitting a quote request does not create a confirmed appointment. Quotes are based on the information you provide, including the property's size, condition, location, and requested tasks. Availability, scope, and pricing must be confirmed before service. If the information or requested work changes, any price adjustment must be communicated and agreed to before additional work proceeds.
3. Service scope and home access
The cleaning checklist describes general service inclusions; your confirmed booking determines the work agreed for your property. Extra tasks must be requested and confirmed in advance. Please provide accurate details, safe and timely access, and any relevant instructions. Secure valuables, fragile items, and pets, and tell us about delicate surfaces or special product requirements.
Cleaning may be declined or paused where conditions present a safety risk, including hazardous materials, bodily fluids, infestations, or unsafe access. Any resulting scheduling or pricing changes will be discussed with you.
4. Payments, changes, and cancellations
Payment methods, due dates, and any applicable deposit, cancellation, rescheduling, or access-related fees will be disclosed before you confirm a booking. No fee is established solely by these general terms. Please contact us as soon as possible if you need to change or cancel a visit. Recurring service schedules and any associated terms must be confirmed separately.
5. Offers and promotions
Promotional offers, including our $50 off your first clean offer, are subject to the eligibility and conditions communicated with the offer or before booking. Confirm the applicable discount with us before service; discounts are not automatically applied by submitting the quote form.
6. Satisfaction and service concerns
If you are not satisfied with your cleaning, notify us within 24 hours so we can arrange to address missed tasks within the agreed scope at no extra cost. Please report damage or other concerns promptly and provide relevant details so we can review the issue with the referred cleaner. This does not limit rights or remedies available under applicable law.
7. Website use and content
You agree not to misuse the website, submit false information, interfere with its operation, or attempt unauthorized access. Website text, branding, and images belong to us or their respective owners and may not be copied or used commercially without permission. We aim to keep information accurate but may correct errors or update content. Website availability is not guaranteed.
8. Third-party services and privacy
Our website includes third-party forms, maps, and links. Those services are governed by their providers' terms and privacy policies. Our handling of your personal information is described in our Privacy Policy.
9. Liability and applicable law
To the extent permitted by law, we are not liable for indirect or consequential losses arising from website use or service referrals. Nothing in these terms excludes responsibility that cannot legally be excluded, including liability for our own fraud, gross negligence, or willful misconduct, or waives your statutory consumer rights. These terms are governed by Georgia law, subject to any mandatory protections that apply to you. Please contact us first so we can try to resolve any concern.
10. Updates and contact
We may revise these terms by posting an updated version with a new effective date. Changes apply to future website use and bookings and do not retroactively alter a confirmed booking without agreement. For questions, contact Silver Comet Cleaning at info@silvercometcleaners.com or (678) 235-3530.